BOOKING TERMS
BILLY'S CAR WASH.
Billy's Car Wash & Vateing
Edinburgh, UK
Mobile Car Valeting Across Edinburgh
These Booking Terms and Conditions apply to all services booked with Billy’s Car Wash. By making a booking, you confirm that you have read, understood and accepted these terms.
Last updated: 23 July 2026
These Booking Terms and Conditions apply to all appointments, services and bookings made with Billy’s Car Wash.
1. Booking Confirmation
A booking is confirmed once you receive a confirmation by email, text message, WhatsApp or through our online booking system.
Customers are responsible for providing accurate contact details, vehicle information, service location and any other information required to complete the booking.
Please notify us before your appointment if the vehicle requires specialist treatment, contains excessive dirt or pet hair, or has any condition that may affect the service.
2. Service Location and Access
Billy’s Car Wash provides mobile car valeting and detailing services at the customer’s home, workplace or another agreed location.
The customer must ensure that:
- The vehicle is legally and safely parked.
- There is enough space around the vehicle for us to work safely.
- We have permission to work at the selected location.
- Any required parking permits or access permissions have been arranged.
- Water and electricity are available when required for the selected service.
Any parking fees, access charges or penalties caused by incorrect information or a lack of permission may be added to the final price.
We may refuse or stop work where the location is unsafe, unsuitable or unlawful.
3. Vehicle Access
The customer must provide access to the vehicle at the agreed appointment time.
Keys must be available when interior cleaning, boot cleaning, seat movement or access to locked areas is required.
Please remove money, jewellery, electronics, documents, child seats and other valuable or personal belongings before the service begins.
Billy’s Car Wash is not responsible for personal items left inside the vehicle unless loss or damage is caused by our negligence.
4. Prices and Additional Charges
Prices shown online are based on the selected service, vehicle type and an ordinary level of dirt.
Additional charges may apply for:
- Excessive mud, sand or staining.
- Heavy pet hair.
- Mould, bodily fluids or hazardous contamination.
- Excessive rubbish.
- Deep stains or strong odours.
- Vehicles that are significantly larger than the category booked.
- Additional work requested by the customer.
- Parking or access costs.
We will explain any additional charge before carrying out the extra work wherever reasonably possible.
5. Payments
Payment must be made using one of the payment methods accepted by Billy’s Car Wash.
Any booking deposit will be deducted from the final balance. The remaining balance must be paid when the service is completed unless another arrangement has been agreed in writing.
Services and prices may be changed from time to time. Changes will not affect bookings that have already been confirmed unless the customer requests a change to the service.
6. Cancellations and Rescheduling
Please provide at least 24 hours’ notice when cancelling or rescheduling an appointment.
Cancellations made less than 24 hours before the appointment may result in the booking deposit being retained or a reasonable cancellation charge being applied to cover time reserved and costs already incurred.
A missed appointment may be treated as a late cancellation where:
- The customer is unavailable.
- We cannot access the vehicle.
- The address or location provided is incorrect.
- The vehicle is not present.
- The location is unsuitable and no reasonable alternative is available.
Nothing in this section removes any cancellation rights provided by consumer law.
7. Online and Telephone Booking Cancellation Rights
Customers who book online or by telephone may have a legal 14-day cancellation period.
Where an appointment is scheduled within this period, the customer may request that Billy’s Car Wash begins providing the service before the cancellation period has ended.
Where work has already begun following that request, the customer may be required to pay a reasonable amount for the service supplied before cancellation.
The right to cancel may end once the service has been fully completed where the customer expressly requested early performance and acknowledged that the cancellation right would be lost following full completion.
These rights do not affect the customer’s statutory rights.
8. Arrival Times and Delays
Appointment times are estimates and may be affected by traffic, weather, previous appointments, equipment issues or other circumstances outside our reasonable control.
We will make reasonable efforts to notify the customer of any significant delay.
Customers should allow reasonable flexibility around the scheduled arrival time. We are not responsible for indirect losses resulting from an unavoidable delay or rescheduled appointment.
9. Weather Conditions
As a mobile outdoor service, appointments may be affected by rain, strong winds, freezing conditions, extreme temperatures or other unsuitable weather.
We may delay, relocate, reschedule or cancel an appointment where weather conditions could affect safety, equipment or service quality.
Where Billy’s Car Wash cancels an appointment, the customer may choose a new appointment or receive a refund of any amount paid for the service that has not been provided.
10. Vehicle Condition
Before beginning work, we may inspect the vehicle and record visible damage or areas of concern.
Customers must inform us about:
- Loose or damaged trim.
- Cracked glass or mirrors.
- Damaged paintwork.
- Non-standard modifications.
- Electrical faults.
- Water leaks.
- Recently repaired or repainted surfaces.
- Delicate materials or specialist coatings.
- Any other known defect that could be affected by cleaning.
Billy’s Car Wash is not responsible for damage caused by an existing defect, ordinary wear and tear, poor previous repairs, loose components or information that was not disclosed.
Nothing in these terms excludes responsibility for damage caused by our failure to use reasonable care and skill.
11. Service Results
We will perform every service with reasonable care and skill.
Results may depend on the vehicle’s age, condition, materials, previous treatments and the type or severity of stains, scratches, odours or contamination.
We cannot guarantee the complete removal of every stain, smell, scratch, mark, pet hair or defect.
Paint enhancement, polishing and headlight restoration services are intended to improve appearance but may not remove deep damage or achieve a flawless finish.
12. Child Seats and Personal Equipment
For safety and liability reasons, we may ask the customer to remove child seats before the appointment.
If a child seat is removed by us to access the area underneath it, the customer is responsible for correctly reinstalling and checking it before use.
We do not accept responsibility for the installation or safe operation of child seats or other customer-owned equipment.
13. Photographs and Marketing
We may take photographs or videos of the vehicle before, during or after the service for condition records, quality control or marketing.
Vehicle registration numbers, faces, addresses and other identifying details will be hidden or avoided where reasonably possible.
Customers may ask us not to use images of their vehicle for marketing by notifying us before or during the appointment.
14. Inspection and Complaints
Customers should inspect the vehicle when the service is completed and raise any concerns as soon as reasonably possible.
Where a problem cannot reasonably be identified immediately, please contact us within 48 hours and provide photographs or other relevant information.
We must be given a reasonable opportunity to inspect the vehicle and, where appropriate, repeat or correct the affected part of the service.
Complaints will be handled fairly and will not affect the customer’s statutory rights.
15. Liability
Billy’s Car Wash does not exclude or limit liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Services not performed with reasonable care and skill.
- Any other liability that cannot legally be excluded.
Subject to the above, we are not responsible for indirect or unforeseeable losses, loss of income, loss of business or loss resulting from inaccurate information supplied by the customer.
16. Business Customers
Where services are booked for business purposes, the customer confirms that they have authority to book the service and authorise work on the vehicles concerned.
Separate prices, payment arrangements or service agreements may apply to fleet and business bookings.
17. Changes to These Terms
Billy’s Car Wash may update these terms when necessary. The terms in effect when the booking is made will normally apply to that appointment.
18. Governing Law
These terms are governed by the laws of Scotland.
Any dispute will be subject to the jurisdiction of the Scottish courts, without affecting any mandatory rights a consumer may have to bring proceedings elsewhere.
19. Contact Us
For cancellations, booking changes, complaints or questions, contact:
Billy’s Car Wash
Phone: 07840 891362
Website: billyscarwash.co.uk